■Product price
It is displayed for each product.

■ Fees required other than the product price

Frozen delivery: from 1,200 yen (tax included) varies depending on the region you are sending to.

■Payment method

Credit card / Shop Pay / Apple Pay / Google Pay
 

■ Payment period

Credit card / Shop Pay / Apple Pay / Google Pay
Please contact the company you are using directly.

■ Product delivery time

Normally, your order will be shipped the following Friday (excluding holidays and weekends) after it has been placed.

*Please note that delivery dates may be delayed in the case of remote areas, or due to unforeseen reasons such as disasters such as typhoons, earthquakes, or heavy snow, bad weather, traffic conditions, unexpected troubles, or delivery congestion.

*Please note that if you place an order around our company's holidays, such as the New Year holidays, or if the order is to be delivered to a remote island, the delivery date may be delayed.

*As a general rule, we do not accept changes to the shipping address or contents after an order has been placed.

*Delivery may not be possible in some areas, such as remote islands. In addition, if the delivery company determines that delivery is not possible to an area, the order may be canceled even after the sales contract has been concluded.
If you think this may apply to you, please contact us in advance.

In addition, if relay fees are incurred, the customer may be required to pay them.
For more information on relay fees and relay areas, please contact Yamato Transport via their website.

 

■Returns and exchanges
If a customer wishes to return a product, they may do so only if the product is defective or if a product different from the one ordered is delivered. Please note that returns will not be accepted in the following cases. If there are other conditions specified on the product details page, those conditions will apply.

1. If 3 days have passed since the product arrived
2. If the product, tag, or packaging is lost, damaged, or soiled
3. If we determine that the purchase was made with the intention of returning the item

■ Changing or canceling your order

1. We cannot accept changes or cancellations to your order for your own reasons after the order procedure has been completed.
2. If the delivery company determines that an order cannot be delivered to a certain area, the order may be canceled even after the purchase contract has been concluded. In this case, we will refund the product price and delivery fee.

■ Sales company

roiro

Sales Manager: Ayako Ohno 

■ Address of the seller

Tsutsui Building 2F East Wing, 2-1-3 Honmachi, Maebashi City, Gunma Prefecture

■ Contact Information

Contact form