terms of service

These Terms of Use (hereinafter referred to as "these Terms") set out the terms of use for the services (hereinafter referred to as "these Services") provided on this website by Roiro (hereinafter referred to as "our company"). Registered users (hereinafter referred to as "Users") must use the Services in accordance with these Terms.

Article 1 (Application)

By using the Service, you agree to these Terms and Conditions (including the Privacy Policy and other terms and conditions related to these Terms and Conditions; the same applies hereinafter), and by commencing use of the Service, you are deemed to have agreed to these Terms and Conditions.
If you are a minor, you must obtain the consent of your legal guardian or other legal representative to these Terms before using the Service, and by starting to use the Service, you will be deemed to have obtained the consent of your legal guardian or other legal representative.
Even if any part of these Terms and Conditions is deemed invalid by law or regulation, the other provisions shall remain valid, and your consent to the surviving provisions shall remain valid.
The Company reserves the right to change these Terms at any time as necessary. If you continue to use the Service after the changes have been made to these Terms, you will be deemed to have agreed to the changes.

Article 2 Use of the Service

To use the Service, you must enter or register the required information. You must enter correct information without making any errors in the information you enter or register, and the Company shall not be liable for any damage or disadvantage to you caused by any errors in the information. If the Company determines that any of the following applies, the Company may suspend the use of all or part of the Service, cancel the sales contract, or take other necessary measures without prior notice to you.
(1) If the information entered is incorrect and we are unable to contact you
(2) If the person is a member of an anti-social force such as an organized crime group, or has a close relationship with such a group.
(3) If the company is unable to pay, is insolvent, has excessive debts, is insolvent, has filed for bankruptcy, civil rehabilitation, corporate reorganization, special liquidation, or other insolvency proceedings, has resolved to dissolve, or is in a state of suspension of business.
(4) If you have previously violated these Terms and Conditions and been suspended from using the Service
(5) If the person does not have the capacity to perform legal acts validly.
(6) If a payment service provider or other entity requests that you suspend your use of the Service.
(7) If the payment service provider or other entity suspends the use of the payment or collection agency services.
When using this service, you are responsible for providing the necessary communication environment and terminal equipment at your own expense, and we shall not be liable for any issues arising from these.
Customers shall use this Service at their own discretion, responsibility and expense.
When using this service, no other service fees will be charged, such as product prices, consumption tax, delivery fees, or payment method fees. However, if there are any provisions on the details page of an individual product, etc., those provisions shall be followed.
If we determine that you are a member of an anti-social force such as an organized crime group, or have close ties with such a group, or are a person equivalent to such a group, we may suspend your use of the Service without prior notice to you. Furthermore, we shall not be liable for any damages incurred by you as a result of such suspension.
We may, at our discretion, terminate or change all or part of the Service at any time.
In the event of force majeure such as natural disasters or other circumstances that the Company deems necessary, the Company may suspend the provision of all or part of the Service by notifying the Customer in advance. However, in the event of an emergency, the Company may omit to notify the Customer in advance.
You acknowledge that the payment service provider may suspend or cancel the provision of all or part of the Service due to system failure, force majeure such as natural disasters, or other reasons that it deems necessary.
We shall not be liable for any damage or disadvantage to you arising from the preceding three paragraphs.

Article 3 Purchase and payment of goods, etc.

Your application to purchase a product, etc. will be received by our server via the internet, and the contents of the application will be recorded in our system. A sales contract will be concluded when we send a notice of acceptance in a manner specified by our company. Furthermore, we shall not be liable for any damage or disadvantage to you arising from the fact that the contents of your application were not recorded in our system.
After the sales contract is concluded, the customer shall pay the price of the product, etc. by the due date in accordance with the method separately determined by our company. If the price of the product, etc. is not paid by the due date, our company may cancel the sales contract.
Ownership of the products purchased by you will be transferred to you at the time of delivery of the products. Except for matters separately provided for in these Terms and Conditions, we will not be liable for any events that occur after ownership has been transferred.

Article 4: Delivery, Returns and Refunds

We will use our partner delivery company to deliver the products to the address in Japan entered by the customer using the specified method. Delivery matters will be subject to the terms and conditions separately stipulated by the delivery company.
In principle, shipping fees are to be borne by the customer, but if there are any specifications on individual product pages, these shall apply.
If a customer wishes to return a product, they may do so only if the product is defective or if a product different from the one ordered is delivered. Please note that returns will not be accepted in the following cases. If there are other conditions specified on the product details page, those conditions will apply.
(1) If seven days have passed since the product arrived
(2) If the product, tag, or packaging is lost, damaged, or soiled.
(3) If we determine that the purchase was made with the intention of returning the product.

Article 5 (Prohibited matters)

When using this service, users must not engage in the following acts.

Actions that violate laws and regulations or public order and morals
Any activity related to criminal activity
Any act of infringing the copyright, trademark, or other intellectual property rights contained in the content of this service.
Any act that destroys or interferes with the functioning of the servers or networks of our company, other users, or other third parties.
Commercially using information obtained through this service
Any act that may interfere with the operation of our services
Unauthorized access or attempted access
Collecting or storing personal information about other users
Using the Service for fraudulent purposes
Any act that causes disadvantage, damage or discomfort to other users of the Service or other third parties.
Impersonating other users
Any publicity, advertising, solicitation, or sales activity on the Service that is not permitted by our company
Acts aimed at meeting members of the opposite sex who are not acquainted with the person
Any act of directly or indirectly providing benefits to anti-social forces in relation to our services.
Any other actions that the Company deems inappropriate

Article 6 (Suspension of provision of the Service, etc.)

1. If the Company determines that any of the following events occur, the Company may suspend or interrupt the provision of all or part of the Service without prior notice to the User.

When performing maintenance, inspection, or updates to the computer system related to this service
When it becomes difficult to provide the Service due to force majeure such as earthquake, lightning, fire, power outage or natural disaster.
When a computer or communication line is stopped due to an accident
If the user violates the provisions of the preceding article
If the user does not fulfill their obligations to the Company
If the product is out of stock or discontinued
When delivery of the product cannot be fulfilled due to long-term absence, unknown address, refusal to receive, or other reasons
If there is a significant concern about the user's credibility
Any other reason that the Company determines that it is difficult to provide the Service.

2. We shall not be liable for any disadvantage or damage suffered by users or third parties due to the suspension or interruption of the provision of this service.

Article 7 Handling of Information

We will handle your personal information regarding the use of this service appropriately in accordance with our privacy policy.
The Company may disclose your registration information, transaction history, and other information necessary for the investigation or criminal investigation of fraudulent use of the Service to payment service providers, collection agents, victims of fraudulent use, and investigative agencies as necessary.

Article 8 Disclaimer

The Company makes no guarantee whatsoever that the Site or the Service will suit the User's specific purpose, that it will have the quality, commercial value, accuracy or usefulness that the User expects, or that the information provided by the Site, the Service or the Company will be accurate, up-to-date, useful, reliable, legal or permanent, or that there will be no defects.
The Company makes no guarantee that the content, e-mails, etc. sent from this Site, etc. do not contain harmful items such as computer viruses.
The Company has no involvement whatsoever in the User's computer usage environment, etc., and shall not be liable for any damages incurred by the User due to the computer usage environment, failure of e-mail delivery, etc.
The Company shall not be liable for any damages suffered by users as a result of the inability or delay in providing the Site, Services or Products due to force majeure, such as earthquakes, tsunamis, typhoons, tornadoes, heavy rain, floods, natural fires, epidemics and other natural disasters, war, terrorism, revolution, riots, labor disputes, arson and other social disasters or incidents, accidents or breakdowns in transportation, accidents or breakdowns in equipment, etc.
We shall not be liable for any damages incurred by the user due to deterioration of the product caused by reasons beyond our control, such as a long absence or inappropriate storage of the product after delivery.
Even if the Company is liable to the User for any reason, the Company shall not be liable to compensate the User for damages suffered by the User in an amount exceeding the amount of the fee paid by the User to the Company, and shall not be liable to compensate for incidental, indirect, special, future, or lost profit damages.
We make no guarantees regarding the quality, commercial value, safety, etc. of resold items sold in violation of the provisions of Article 11, Paragraph 11. Furthermore, we shall not be liable for any damages arising from the use of resold items.
In the case of a delivery method that involves non-face-to-face delivery to a delivery location designated by the user (hereinafter referred to as "Delivery to Drop-Off Location"), delivery is considered to be complete when the product is placed at the Delivery Location, regardless of whether the user is at home or not, and our company will be deemed to have fulfilled its obligation to deliver the product to the user. After delivery to the Delivery Location is complete, our company will not be liable for any damages caused by deterioration, loss, theft, soiling, damage to the product, leakage of information written on the shipping label, etc.
The User is deemed to have given prior consent for the delivery company to enter the User's home, garage, or shared premises such as an apartment building in order to leave the product at the delivery location.
If the delivery location is within the premises of an apartment building, etc., the user will be deemed to have decided on the delivery location after obtaining permission from the manager and complying with the rules established by the management association, etc. If the delivery location is a parcel locker or the apartment building, etc. is an auto-lock apartment building, delivery cannot be made without the permission of the manager or management association, etc.
In the cases listed below, you are deemed to have agreed in advance that the product may be delivered in person or may be taken back if you are not at home.
We cannot accept delivery of products that we deem inappropriate for delivery to a designated location. In addition, cash on delivery is not available as a payment method for delivery to a designated location.

Article 9 (Restrictions on Use and Cancellation of Registration)

If a User falls under any of the following, the Company may, without prior notice, restrict the User's use of all or part of the Service or cancel the User's registration.
1. If you violate any of the provisions of these Terms and Conditions
2. If it is discovered that any registered information is false
3. If there is a default in payment obligations such as fees
4. If there is no response to our contact for a certain period of time
5. If the Service has not been used for a certain period of time since the last use
6. Any other case where the Company determines that use of the Service is inappropriate.
The Company shall not be liable for any damages incurred by the User as a result of any actions taken by the Company pursuant to this Article.

Article 10 (Changes to Terms of Use)

The Company may change these Terms of Use without obtaining the consent of individual Users in the following cases:
1. When changes to these Terms and Conditions are in the general interest of users.
2. When the change to these Terms and Conditions does not contradict the purpose of the Service Agreement and is reasonable in light of the necessity of the change, the appropriateness of the content after the change, and other circumstances related to the change.
When changing these Terms and Conditions pursuant to the preceding paragraph, we will notify users in advance of the changes, the content of the changed Terms and Conditions, and when they will come into effect.

Article 11 (Ownership of Rights)

All copyrights and other intellectual property rights relating to the content contained on this site or this service belong to our company or its providers.
Users may not engage in any acts that infringe copyright, such as copying, public transmission, exhibition, transfer, loan, translation, or adaptation of the content posted or provided on this Site or in connection with this Service, without our prior consent.

Article 12 (Notification or Contact)

Any notice or communication between the user and our company will be made in the manner specified by our company. Unless the user notifies us of a change in accordance with a method separately specified by our company, our company will consider the currently registered contact information to be valid and will notify or contact the user via that contact information, and will consider such notice or communication to have reached the user at the time of sending.

Article 13 (Governing Law and Jurisdiction)

The interpretation of these Terms and Conditions shall be governed by Japanese law.
In the event of a dispute arising regarding the Service, the court with jurisdiction over our company's location shall have exclusive jurisdiction.

End